Care Coordinator

At Home Instead Weston-super-Mare we are looking for a new Care Coordinator/Scheduler.

The main objective of this role is to provide continuity to our clients and a stable and fulfilling environment for our CAREGivers. 

From the client’s perspective, nobody is more highly valued than the care coordinator. You are the person they rely on in order to ensure that the right care is delivered at the right time.

From the CAREGivers perspective you are responsible for providing them with visits that reflect the hours they want to work and the clients they know and enjoy working with.

From the company’s perspective you are the hub of the business – your role is crucial to the continuing success of the business and we make sure you have a friendly and supportive framework in place for you to achieve this.

We are always here to help and we are always open to hearing new approaches to coordination/scheduling – we know the role is tough so we do everything we can to support you!

About us

When you join our team you are joining a care company like no other. We have built our business on our passion to change the way that care is to delivered in your local community, to your neighbours, friends and family

We ensure that all of our visits our 1 hour minimum. This means there is no call cramming, less travel time to plan, ensuring that the client’s needs are always met and that our care givers are not rushed and pressured.

In the office there is a real sense of family, we go out of our way to listen to all of our people and act upon what they say – we get better together and grow together which is why we have high retention amongst our caregivers.

Perks and benefits of a Care Co-ordinator/Scheduler

• £19,000 – 21,000 depending on experience
• 28 Days paid holiday (20 days plus 8 bank holidays)
• Free employee assistance programme
• Workplace pension
• High street discount scheme
• Ongoing learning & development opportunities and career progression.
• An incredibly professional and supportive Management team
• The chance to be part of one of the UK’s top care providers

Your responsibilities:

• Organise and coordinate all schedules and staffing requirements
• Plan and allocate care time to appropriate CAREGivers,
• Taking into account each CAREGiver’s individuals skills and qualities including looking at personal and social circumstances.
• Ensure that the CAREGivers’ rotas are organised and sufficiently well planned, taking into account travel/waiting time and routes.
• Ensure all staff and clients are aware of working schedules 
• Liaise as necessary with partner professionals and organisations (e.g. social workers, GPS, nurses) in respect of developing and delivering holistic, person-centred packages of care
• Work with recruitment personnel to ensure sufficient current and future staffing levels
• Be responsive to changes in the schedule and liaise with CAREGivers, clients, family members, representatives and health and social care professionals
• To undertake any support or admin duties as required by Franchise Owner or Care Manager
• Experience of block scheduling would be an advantage
• Take part in the On Call out of hours’ rota as required

What we are looking for:

• Someone who likes a challenge and enjoys finding solutions to puzzles.
• Computer literate (Word, Outlook, Excel etc)
• Good clear telephone manner
• Ability to remain calm and professional when dealing with clients and families
• Ability to work well independently as well as part of a team

Why this role is so important:

The Co-ordinator holds one of the most important positions in the company as all your actions directly affect the happiness and wellbeing of both our clients and our CAREGivers.