Care Coordinator

My client is Colchester & Tendring’s most reputable care provider and they are looking for a new Care Coordinator to join their award winning team.

The main objective of this role is to provide continuity to their clients and a stable and fulfilling environment for their care assistants.

From the customer’s perspective, nobody is more highly valued than the care coordinator. You are the person they rely on in order to ensure that the right care is delivered at the right time.

From the care assistant’s perspective you are responsible for providing them with visits that reflect the hours they want to work and the customer’s they know and enjoy working with.

From the company’s perspective you are the hub of the business – your role is crucial to the continuing success of the business and they make sure you have a friendly and supportive framework in place for you to achieve this.

They are always here to help and they are always open to hearing new approaches to coordination/scheduling – they know the role is tough so they do everything they can to support you!

Perks and benefits of a Care Co-ordinator/Scheduler

• £21,500 – £22,500 – depending on experience
• 28 Days paid holiday (20 days plus 8 bank holidays)
• Workplace pension
• Ongoing learning & development opportunities and career progression.
• An incredibly professional and supportive Management team
• The chance to be part of one of the UK’s top care providers

About the client

They believe that care matters and they are committed to providing the highest quality home care so that their customers can remain in their own homes.

What makes their homecare services different is that they put their customers and staff first. They aim to provide their customers with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

They work alongside families and individuals to tailor their services to help their customers stay in control of their own care for as long as they are able to. Delivering the very best homecare is their passion, and they strive to achieve this every day

In the office there is a real sense of family, they go out of their way to listen to all of their people and act upon what they say – they get better together and grow together which is why they have high retention amongst their care assistants.

Care Coordinator responsibilities:

• Organise and coordinate all schedules and staffing requirements
• Plan and allocate care time to appropriate care assistants,
• Taking into account each care assistants individual skills, training and qualities including looking at personal and social circumstances.
• Ensure that the care assistants rotas are organised and sufficiently well planned, taking into account travel/waiting time and routes.
• Ensure all staff and clients are aware of working schedules 
• Liaise as necessary with partner professionals and organisations (e.g. social workers, GPS, nurses) in respect of developing and delivering holistic, person-centred packages of care
• Work with recruitment personnel to ensure sufficient current and future staffing levels
• Be responsive to changes in the schedule and liaise with care assistants, clients, family members, representatives and health and social care professionals
• To undertake any support or admin duties as required by Franchise Owner or Care Manager
• Experience of block scheduling would be an advantage
• Take part in the On Call out of hours’ rota as required

What they are looking for in a Care Coordinator:

• Someone who likes a challenge and enjoys finding solutions to puzzles.
• Computer literate (Word, Outlook, Excel etc)
• Experience in Staff Plan is desired but not essential
• Good clear telephone manner
• Ability to remain calm and professional when dealing with clients and families
• Ability to work well independently as well as part of a team

Why the Care Coordinator role is so important:

The Co-ordinator holds one of the most important positions in the company as all your actions directly affect the happiness and wellbeing of both their clients and their care assistants.